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Amplitude Audio

Privacy policy

1. Introduction

At AMPLITUDE SOLUTIONS, we respect and protect the privacy of our users, and we are dedicated to being as transparent as possible regarding the use of your personal dat This Privacy Notice explains how we collect and use your personal data. In this Privacy Notice, “we”, “us” and “our” means AMPLITUDE SOLUTIONS.
This website is owned and operated by AMPLITUDE SOLUTIONS. AMPLITUDE SOLUTIONS is the data controller for the personal data collected through the website and otherwise.

If you have any questions about this privacy policy or wish to exercise your rights, you can contact us via the contact points listed below.
AMPLITUDE SOLUTIONS
At Plaine Images
99A Boulevard Constantin Descat
59200 TOURCOING
France

Tel: +33 (0)7 86 97 83 91
E-mail: contact@amplitude-audio.com

2. What data do we collect?

We collect the following personal data:

  • When you visit our website, cookies are stored on your computer. Please read our Cookie Policy for more information.
  • When you send us an email, call or write to us or otherwise provide us with information, including when you interact with us via social media such as LinkedIn.
  • When you call us to get support for your product.
  • When you participate in sweepstakes or giveaways.
  • When you register for events.
  • When you sign up for our newsletter or other marketing communications.

We process the following types of personal data:
Your name, title, postal code, address, country, telephone number, MAC address, and email
Information you provide to us during communications you have with us, whether by email, post, telephone, in person or through our website, for example comments or queries about the products and services we provide.

We are committed to maintaining accurate personal data and will strive to ensure its correctness. Continual updates to your personal information are also part of our efforts. As our services rely on the accuracy and currency of your data, we kindly request that you inform us promptly of any relevant changes. Please feel free to use the contact details provided above to notify us of any updates.

3. How do we collect data?

We collect information:

  • Directly from you when you contact us via email, phone, or mail,
  • Indirectly from you when you browse this website,
  • When you engage with our emails, social media posts, or other promotions.

4. How will we use your data?

We use your personal data for the following purposes:

  • To process and address inquiries, requests, and complaints received from you, aligning with our legitimate interest to provide responsive customer service.
  • To deliver requested services and products and to engage in communication regarding such services and/or products. We do this as necessary to fulfill contractual obligations with you and in line with our legitimate interest in operating a business that offers consumer electronics-related products and services.
  • To maintain updated records and for audit purposes, pursuant to our legitimate interest and/or as mandated by legislation.
  • To prevent or detect fraudulent activities and to support legal claims, as part of our legitimate interest to safeguard our operations.
  • When legally mandated or when it aligns with our legitimate interests, to comply with requests from law enforcement and regulatory authorities.
  • To analyze patterns and user profiles, as part of our legitimate interest to improve and personalize our services and communications for the benefit of our customers.
  • To conduct customer satisfaction surveys, as part of our legitimate interest to enhance and refine our services and communications for our customers’ benefit.
  • To suggest products and services we believe may interest you, in accordance with our legitimate interest in conducting direct marketing to our customers, and only with your explicit consent when utilizing your data or electronic means such as email.

5. How we share personal data

We will not rent, sell, or otherwise share or disclose your personal data, except as described herein or otherwise stated at the time the data is collected.
We might share your personal data with our service providers for various tasks, including:

  • Assisting with website administration or troubleshooting.
  • Supporting product supply, design, or business administration.
  • Aiding in marketing campaigns.
  • Operating call centers.
  • Providing electronic or physical storage services or systems.

We will only share your information with these service providers when necessary for them to perform services for us. These providers are not permitted to retain or utilize your personal data for other purposes, and they are obligated to maintain its security and confidentiality.
Your personal data may also be disclosed to specific third parties, such as law enforcement agencies, regulatory authorities, and professional advisors, if required by law, if it serves our legitimate interests or related contracts with you or your company.

6. How do we store your data?

The personal data we collect from you might be transferred to and stored in locations outside the European Economic Area (“EEA”). Additionally, it may be processed by personnel working for us or our suppliers who operate outside the EEA. Please note that countries where our third-party service providers’ servers are located may not have data protection laws similar to those in the UK.

7. How long do we keep your personal data?

We will retain your personal data for as long as necessary for legitimate legal or business purposes, which may include compliance with regulatory obligations. Once your personal data is no longer necessary for the purpose of collection, processing, and storage, we will proceed to delete it. Any personal data that we are required to retain in accordance with the law will be securely stored.
For further details regarding our retention policy, please feel free to contact us using the provided contact information in section1 above.

8. What are your data protection rights?

Every user is entitled to the following:

  • The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • Upon receipt of your request, we have a one-month timeframe to provide a response. Should you wish to exercise any of these rights, kindly reach out to us using the contact details provided in section 1 above.

9. How to contact the appropriate authority

For any information or to exercise your Data Protection rights on the processing of personal data managed by the CNIL, you can contact its Data Protection Officer (DPO):

  • by this form
  • by post (with a copy of your identity document in the event of exercising your rights, unless the information provided in your request allows you to be identified with certainty) to the following address:

Commission Nationale de l’Informatique et des Libertés
For the attention of the Data Protection Officer (DPO)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07

10. Third-party websites

This website might include links to websites operated by other companies and organizations. Please note that this Privacy Notice does not extend to such third-party sites. We recommend reaching out to those sites directly for details regarding their data collection and sharing practices.

11. Changes to the Privacy Notice

We reserve the right to periodically update this notice, with any revisions being published as a new version on our website. If deemed relevant, feasible, and appropriate, you will be notified of any significant changes via email.
This Privacy Notice was updated on 12 April 2024.

(ENGLISH)

1. Preamble

At AMPLITUDE SOLUTIONS, we respect and protect the privacy of our users, and we are committed to being as transparent as possible about how we use your personal data. In this Privacy Notice, the terms “we”, “us” and “our” refer to AMPLITUDE SOLUTIONS. This website is owned and operated by AMPLITUDE SOLUTIONS. AMPLITUDE SOLUTIONS is responsible for the processing of personal data collected through the website and otherwise. If you have any questions about this privacy policy or wish to exercise your rights, you can contact us via the contact points listed below. SOLUTIONS D’AMPLITUDE Chez Plaine Images 99A Boulevard Constantin Descat 59200 TOURCOING France Telephone: +33 (0)7 86 97 83 91 Email: contact@amplitude-audio.com

2. What data do we collect?

We collect the following personal data: When you visit our website, cookies are stored on your computer. Please read our cookie policy for more information. When you e-mail, call or write to us or provide us with information in any other way, including when you interact with us via social media such as LinkedIn. When you call us for help with your product. When you enter sweepstakes or giveaways. When you register for events. When you sign up for our newsletter or other marketing communications. We process the following types of personal data:

Your name, title, zip code, address, country, telephone number, MAC address and e-mail address Information you provide to us in the course of communications you have with us, whether by e-mail, post, telephone, in person or through our website, such as comments or questions about the products and services we provide. We are committed to maintaining accurate personal data and will strive to keep it accurate. Keeping your personal information up to date is also part of our efforts. As our services depend on the accuracy and timeliness of your data, please inform us promptly of any relevant changes. Please feel free to use the contact details provided above to inform us of any updates.

3. How do we collect data?

We collect information : Directly from you when you contact us by e-mail, telephone or post, Indirectly from you when you browse this site, When you interact with our e-mails, social media posts or other promotions.

4. How will we use your data?

We use your personal data for the following purposes: To process and deal with inquiries, requests and complaints received from you, in accordance with our legitimate interest in providing responsive customer service. To provide the services and products requested and to engage in communication regarding those services and/or products. We do so as necessary to fulfill our contractual obligations with you and in accordance with our legitimate interest in operating a business that offers products and services related to consumer electronics. To keep up-to-date records and for audit purposes, in accordance with our legitimate interest and/or as required by law.
To prevent or detect fraudulent activity and to support legal actions, as part of our legitimate interest in protecting our operations. Where required by law or where it corresponds to our legitimate interests, to comply with requests from law enforcement and regulatory authorities.

5. How do we share personal data?

We will not rent, sell, share or disclose your personal data except as described herein or as otherwise indicated at the time of data collection. We may share your personal data with our service providers for various tasks, including: Assisting with website administration or troubleshooting. Assisting with product sourcing, design or administration. Assisting with marketing campaigns. Operating call centers. Providing electronic or physical storage services or systems.
We will share your information with these service providers only as necessary for them to provide services to us. These providers are not permitted to retain or use your personal data for any other purpose, and are required to maintain the security and confidentiality of your personal data. Your personal data may also be disclosed to specific third parties, such as law enforcement agencies, regulatory authorities and professional advisors, if required by law, if it serves our legitimate interests or related contracts with you or your business.

6. How do we store your data?

The personal data we collect from you may be transferred to and stored in locations outside the European Economic Area (“EEA”). In addition, it may be processed by staff working for us or our suppliers who operate outside the EEA. Please note that the countries where our third-party service providers’ servers are located may not have data protection laws similar to those in the UK.

7. How long do we keep your personal data?

We will retain your personal data for as long as necessary for legitimate legal or business purposes, which may include complying with regulatory obligations. Once your personal data is no longer required for collection, processing and storage purposes, we will delete it. Any personal data we are required by law to retain will be stored securely. For further details regarding our retention policy, please do not hesitate to contact us using the details provided in section 1 above.

8. What are your data protection rights?

Each user is entitled to the following: The right of access – You have the right to ask us for copies of your personal data. We may charge you a small fee for this service. The right of rectification – You have the right to ask us to correct any information you consider inaccurate. You also have the right to ask us to complete any information you consider incomplete. The right to erasure – You have the right to ask us to erase your personal data, under certain conditions.

The right to limit processing – You have the right to ask us to limit the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions. The right to erasure – You have the right to ask us to erase your personal data, under certain conditions. Upon receipt of your request, we have one month to respond. If you wish to exercise any of these rights, please contact us using the details provided in section 1 above.

9. How do I contact the competent authority?

For any information or to exercise your data protection rights regarding the processing of personal data managed by the CNIL, you can contact its Data Protection Officer (DPO):

(accompanied by a copy of your identity card if you wish to exercise your rights, unless the information provided in your request enables you to be identified with certainty) to the following address:

Commission Nationale de l’Informatique et des Libertés
For the attention of the Data Protection Officer (DPO)
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07

10. Third-party websites

This website may include links to websites operated by other companies and organizations. Please note that this privacy notice does not apply to those third-party sites. We recommend that you contact these sites directly for details of their data collection and sharing practices.

11. Changes to the Privacy Notice

We reserve the right to update this notice periodically, with any revisions being posted as new versions on our website. If deemed relevant, feasible and appropriate, you will be notified of any material changes by e-mail.

This privacy notice was last updated on April 12, 2024.